RETURN&REMAKE POLICY

             How to Return  & Free Remake 

We understand how frustrating it is to try on endless outfits only to be disappointed. That's why we commit to ensuring you a perfect fit through our Fit Guarantee Program.  Make is risk free on your side. 

We find that most of our customers get a perfect fit in the first order. However, in case of an issue, our highly experienced pattern makers, with your input, will create the perfect fit for you through a free remake (with free shipping).  In the end, the most important thing to us is that you are fully satisfied with your purchase.

       

HOW TO GET A FREE REMAKE ? 

  1. Please apply for a free remake within 7 days of your delivery date.
  2. Visit RenzRags "Returns & Free Remake Center."
  3. Enter your order number and zip code, then click "Find Your Order."
  4. Choose "Apply for Free Remake" and upload at least 3 pictures showing the issue with the dress. Please include the new measurements and requirements in the comments.
  5. Wait for approval (2-3 days).
  6. Once approved, our system will automatically create a new order, and you will receive a new order confirmation — this is your remake order number. The processing and delivery of the remake dress take about 4 weeks, counting from the day we approve your remake request in the system.
  7. Please download and print the return label. Return the first dress using the prepaid label. A delay in delivery may occur if you don't send back the first dress in time.
  8. For any issues or questions, contact info@renzrags.com.

                

Ready To Ship Items

Ready to Ship dresses are returnable within 7 days of delivery as long as they are unwashed, unworn, and in original condition with their tags still attached.

The following items are not eligible for returns:

* Custom Size/Color Dresses

* Swatches

* Fabric by-the-yard

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HOW TO RETURN READY-TO-SHIP ITEMS

  1. Go to RenzRags "Returns & Remake Center" page.
  2. Enter your order number and zip code, then click "Find Your Order."
  3. Follow the instructions to create a free pre-paid shipping label that you can download and print.
  4. Pack the items you're returning back into the original box (or one of similar size), and affix the return label on top.
  5. Drop off the package with the designated shipping carrier noted on the return label before the label expires.
  6. Refunds may take up to 7 days to show up, and you will receive a confirmation email.
  7. Please be aware that there is a $10 restocking fee for each Ready to Ship Item return.

If you encounter any difficulties with the return process, you can contact info@renzrags.com for assistance.

Please make sure to return the dress within 7 days of delivery, unwashed, unworn, and in the original condition with the tags still attached to be eligible for the refund.